Refund policy

Because our products are handmade and individually prepared, each item is created with special care and may have slight variations that make it unique. For this reason, all sales are final and we do not accept returns or exchanges for non-quality-related reasons.

Please review your order carefully before completing your purchase.

Damages, Defects & Incorrect Items

We stand behind the quality of our products.

Please inspect your order as soon as it arrives. If your item arrives damaged, defective, or you receive the wrong item, please contact us at sup@sipblossom.com as soon as possible after delivery.

To help us evaluate the issue, please include:

  • Your order number
  • A description of the issue
  • Clear photos or videos showing the defect or damage
  • Photos of the packaging if the item was damaged during shipping

Once we review your request and confirm that the issue is related to product quality, shipping damage, or an incorrect item, we will work with you to provide an appropriate solution, which may include a replacement or refund.

Please do not send any item back without contacting us first.

Handmade Product Variations

Please note that our products are handmade. Minor variations in color, pattern placement, texture, finish, or other handcrafted details may naturally occur between individual products.

These small variations are part of the handmade nature of our products and are not considered defects or quality issues.

Non-Returnable Items

Because our products are handmade and individually prepared, we do not accept returns or exchanges for reasons including, but not limited to:

  • Change of mind
  • Ordering the wrong color, style, or design
  • No longer wanting the product
  • Personal preference
  • Minor handmade variations
  • Sale or promotional items
  • Gift cards

Please carefully review product photos, descriptions, sizes, colors, and other product information before placing your order.

Exchanges

We do not offer exchanges for non-quality-related reasons.

If your item arrives damaged, defective, or incorrect, please contact sup@sipblossom.com and we will review the issue and provide an appropriate resolution.

European Union Customers

If your order is shipped to the European Union or another jurisdiction where mandatory consumer cancellation or return rights apply, those statutory rights will still apply where required by law.

Nothing in this policy is intended to limit any consumer rights that cannot legally be waived or excluded.

Refunds for Approved Quality Issues

If a refund is approved due to a confirmed defect, damage, incorrect item, or another issue for which we are responsible, the refund will be issued to your original payment method.

Once processed, please allow up to 10 business days for your bank or credit card provider to post the refund to your account.

If more than 15 business days have passed since we confirmed that your refund was issued, please contact us at sup@sipblossom.com.

Contact Us

If you have any questions regarding a damaged, defective, or incorrect item, please contact us at:

sup@sipblossom.com